Buyback Policies

Customers can directly visit the store with the product for buyback transactions. Buyback is applicable after the refund period of 15 days from the delivery of the products. The following terms and conditions are applicable for such buybacks:

1. Buyback of any ornament/jewellery will be on the production of the original purchase bill by the customer.
2. For the buyback of gold jewellery, the customer will be offered only up to 96% of the market value.
3. For diamond ornaments, the customer will be provided with a maximum of 90% of the stone value upon producing the diamond certification.
4. For the buyback of platinum jewellery, the customer will be offered only up to 90% of the value, while for uncut diamond jewellery, it will be up to 70% of the stone value.
5. Buyback amount will be calculated after deducting any discounts/promotions provided in the invoice at the time of the original purchase. Further, no value will be provided in lieu of making charges, taxes etc.
6. The customer shall provide a copy of PAN Card/Aadhaar Card/Electoral ID/Driving License/Passport.
7. PAN/Form 60 is mandatory for buyback amounts in excess of INR 2 lakhs.
8. The buyback amount to be paid shall be subject to quality confirmation by our quality assurance team. Any damage, lower quantity of the product, wrong product, wear and tear etc. shall be intimated to the customer along with details of the corresponding reduction in the refund amount.
9. POYEMS reserves the right to calculate the buyback amount based on the examination of the product.
10. The buyback amount shall be paid either via Internet Banking (NEFT/RTGS) or through account payee cheque only. The refund shall not be made in cash under any circumstances.
11. POYEMS reserves the right to amend these terms and conditions at any time without prior notice.
12. Any disputes arising in respect of any transaction are subject to Kunnamkulam jurisdiction.