Refund Policies

If a customer who purchased our product online wishes to return it, he/she can do so within 7 days of receiving delivery. We will ensure that the amount is refunded to the customer’s bank account within 15 working days after we receive the product. The following terms and conditions are applicable for such a refund:

1. If the customer is not satisfied with our product, he/she can return it within 7 days. We will refund the entire amount to the customer’s account within 15 working days.
2. The product has to be sent to the following address, ( TT Devassy Jewellery, Calicut rd, Kunnamkulam, Kerala 680503 ), and the refund will be applicable only if the product is shipped to the registered address within 10 days of receiving delivery:
3. The facility for refunds is available only on products purchased online through www.poyems.com and not directly from the showrooms.
4. To initiate a return, the customer should contact us, and he/she shall be guided through the procedure.
5. The customer should bear the shipping charges for the courier pick-up of the product.
6. The customer shall share the PAN number and also return the original invoice, product certificate (BIS/IGF), insurance certificate, etc. along with the product to process the refund.
7. This refund will be subject to quality confirmation by our quality assurance team. Any damage, lower quantity of the product, wrong product, wear and tear, etc. shall be intimated to the customer along with details of the corresponding reduction in the refund amount.
8. The refund amount shall be paid either via internet banking (NEFT/RTGS) or through account payee cheque only. The refund shall not be made in cash under any circumstances.
9. The 7-days refund policy shall not be applicable on purchases of gold coins, silver articles, and custom-made products (orders with custom designs, engravings, personalized products, etc.) and products purchased using discount coupons or promotions.
10. TT Devassy Jewellery reserves the right to amend these terms and conditions at any time without prior notice.
11. Any disputes arising in respect of any transaction are subject to Kunnamkulam jurisdiction.